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Terms Conditions for Your Tivaji Account

We built these terms around the way you actually use Tivaji—mobile wallet deposits, live table access, sportsbook bets and slot sessions. They cover what we expect from you and what you can expect from us when you open an account and play.

Account eligibilityDeposit and withdrawal rulesResponsible play obligationsDispute resolutionRegional access conditions

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How These Terms Apply to You

Tivaji Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Your use of Tivaji is subject to these terms and the laws of your jurisdiction. We operate online gaming services for regions where such activity is permitted under local law. If online gaming is restricted or prohibited in your area, you must not create an account

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or place bets. By registering, you confirm that you meet the legal age requirement in your region and that your participation complies with applicable regulations. These terms govern your relationship with us, including account creation, deposits via bKash, Nagad or Rocket, gameplay across our live casino
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and sportsbook, withdrawals, and any disputes that may arise. We reserve the right to update these terms; continued use of your account after changes take effect means you accept the revised terms. If you disagree with any update, close your account before the change date. We
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will notify you of material changes via email or an in-platform message. Your account, funds and gameplay are your responsibility; we provide the platform, studios provide the games, and you control how you play. Any breach of these terms may result in account suspension, forfeiture of
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funds or permanent closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HELP WITH TERMS

Contact Us About Terms or Account Issues

If you have questions about these terms, need clarification on a rule, or want to report an account problem, reach us through the channels below. We handle term-related queries separately from general gameplay questions so you get the right answer quickly.

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Terms Enquiry Email

Send your question about eligibility, account restrictions, withdrawal rules or term interpretation to our compliance team. We respond to term queries within two business days and provide written guidance you can reference later.

Account Dispute Chat

If you believe we applied a term incorrectly—blocked a withdrawal, suspended your account, or rejected a bet—open a dispute ticket through live chat. Our support team will review your case, check the relevant term clause, and explain the decision or reverse it if we were wrong.

Legal Documents Request

Request a signed copy of the terms that were active when you registered, or ask for documentation related to your account status. We provide these records for your own legal review or if you need them for a third-party dispute process.

FAIR PLAY COMMITMENT

How We Enforce These Terms Fairly

We apply these terms consistently across all accounts. When we take action—pausing a withdrawal for verification, closing a duplicate account, or voiding a bet—we follow the same process every time and tell you which clause triggered it. You have the right to contest any decision through our dispute channel.

Clear Rule Citations

Every enforcement action references the specific term clause that applies. If we void a bet, freeze funds or suspend your account, you receive a message stating which rule was triggered and what evidence we relied on, so you know exactly…

Account Verification Standard

We verify accounts to prevent fraud, underage access and duplicate registrations. Verification happens when you request your first withdrawal or if our system flags unusual activity.

Dispute Review Process

If you disagree with how we applied a term, submit a dispute ticket with your reasoning and any supporting evidence.

Term Update Notification

When we revise these terms, we send you an email and display a banner on your account dashboard at least 14 days before the new version takes effect.

Terms & Conditions FAQ

We assess each breach individually. Minor issues—late document submission, a single failed verification—get a warning and a chance to correct. Serious violations like fraud, multiple accounts or underage play result in immediate suspension, fund forfeiture and permanent closure. We cite the exact term you violated in our message.

No. One account per person, per household, per device and per payment method. If we detect a second account, we close both, void any active bets and forfeit balances. If you forgot your login, use account recovery rather than registering again.

Your eligibility depends on the laws where you physically reside. We offer services to regions where online gaming is permitted. If your jurisdiction restricts or bans online betting, you must not register or play, even if you hold a Bangladesh mobile wallet.

Local law takes precedence. If a clause here contradicts a regulation in your area, the stricter rule applies. You are responsible for knowing and following your own jurisdiction's requirements; we provide the platform, but we do not give legal advice about your eligibility.

Email our compliance team requesting permanent closure. Withdraw any remaining balance first; once we close the account, you cannot reopen it or recover funds. We process closure requests within 48 hours and send you a confirmation email with the final account snapshot.

Yes, but each promotion also has its own specific rules—wagering requirements, eligible games, time limits. Both sets of terms apply: the general account terms here and the promotion-specific terms shown on the offer page. If they conflict, the promotion terms take priority for that offer only.

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