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How Tivaji Handles Your Account Data

We collect only the account and payment details we need to run your bKash, Nagad or Rocket transactions and keep your login secure — nothing more, nothing sold on.

Account details onlyOTP-secured loginPayment data encrypted in transitNo data resale to third parties
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Tivaji How Tivaji Handles Your Account Data
PRIVACY SUPPORT PATHS

Where To Ask About Your Data

Questions about what we hold on your account shouldn't sit in a queue. Reach our support team through live chat in the app or on desktop, and flag it as a data or privacy query so it lands with the right person straight away. If you'd rather write it out, email gets you a paper trail, useful when you're asking us to correct a wallet number or check a login record tied to bKash, Nagad or Rocket. We reply in the order tickets come in.

Live Chat Open the chat icon inside your account dashboard on the app or browser, and ask directly about data held on your profile, deposits or login history; an agent picks it up in that same session.
Email Support Write to our support inbox when you want a record of your request — ask us to correct or delete account details tied to your bKash, Nagad or Rocket transactions, and we'll confirm once it's done.
Account Verification Desk For anything tied to wallet checks — a bKash number that changed, a Rocket account you closed — send proof through the same channel you used to deposit so we can match it to your account.
SECURITY AND RETENTION

How Your Data Stays Protected Here

Account security on Tivaji starts with the OTP step every time you log in from a new device, whether that's the Android app or a browser session on your desktop. We keep transaction records — bKash references, Nagad confirmations, Rocket payment IDs — only as long as they're needed for account checks or a support dispute, then they age out of active systems. Cookies handle session continuity and language choice; they don't feed into ad networks. If you want a copy of what we hold, or you'd like something corrected, our support desk is the starting point.

Login Verification Every login from a device we haven't seen triggers an OTP check sent to your registered number, so a stolen password alone can't open your account wallet or touch a pending bKash withdrawal.
Retention Windows We hold payment references and login history only for as long as account checks, dispute resolution or local reporting rules require, then the records are retired from active use.
Cookie Use Cookies on the site remember your lobby language and session state across visits; we don't use them to build ad profiles or hand data to outside marketing networks.
Request Changes If wallet details tied to your bKash, Nagad or Rocket account need correcting, or you want to know exactly what we've logged, our support desk handles that request directly.

Common Questions About Your Data

Here are the questions we hear most about what Tivaji collects, how long we keep it, and who can ask for a change. If your question isn't below, our support desk can walk through your account specifically rather than give a general answer.

We only pass wallet and transaction details to the payment rail itself to confirm a deposit or payout; we don't sell or rent this information to outside marketers.

Yes — reach our support team through live chat or email and ask for a summary of what's logged against your account; response details depend on your local law and region.

We keep payment records for as long as account verification, dispute handling or local reporting rules call for, then older entries are cleared from active systems.

No — cookies and session data only run while you're active on the site or app; closing the session stops that tracking, and we don't run background trackers outside your account use.

Payment references are encrypted in transit between your wallet app and our system; we don't display full wallet numbers back to support staff beyond what's needed to resolve a query.

Message our support desk with the correct wallet number or login detail and proof of the change; we update the record once it's verified against your account.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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